Onondaga Water Authority (OCWA) – Smart Water Visibility & Remote Operations
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May 1, 2026
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Onondaga Water Authority (OCWA) – Smart Water Visibility & Remote Operations
Onondaga County Water Authority (OCWA) provides safe, reliable drinking water service across Central New York. Managing distributed infrastructure including pumps, storage, and network assets requires dependable operations, timely response, and strong system visibility. OCWA partnered with FacilityConneX to modernize access to operational information while maintaining the integrity of core control systems.
Challenge
Operating a regional water utility requires continuous oversight of geographically dispersed assets while maintaining uninterrupted service, regulatory compliance, and cost discipline. OCWA needed a more efficient way to access and share operational information across teams without expanding direct reliance on traditional SCADA interfaces. As infrastructure expectations increase and staffing resources remain constrained, improving visibility, response time, and decision-making became an important step in modernizing day-to-day operations.
- Distributed Infrastructure: Multiple remote assets required oversight across a broad service territory.
- Limited Visibility: Operational data often remained inside traditional SCADA environments.
- Response Speed: Teams needed quicker awareness of alarms and changing field conditions.
- Modernization Pressure: Improve service levels while managing budgets and staffing constraints.
Solution
FacilityConneX deployed its Smart Water platform to extend secure, real-time visibility into OCWA’s operational systems without disrupting existing control environments. Through dashboards, intelligent notifications, and mobile access, the solution enabled faster decisions and more efficient coordination across teams.
Key aspects of the solution included:
- Real-Time Dashboards for authorized users
- Intelligent Notifications for critical events
- Mobile Access for field and management teams
- SCADA Data Enablement without broadening direct control access
How FacilityConneX Helped
FacilityConneX provided a secure platform that transformed operational data into accessible dashboards, alerts, and actionable insights for authorized teams. This improved awareness, accelerated response times, and created a scalable foundation for future optimization initiatives.
- Improved operational awareness across distributed assets
- Faster response to alarms and abnormal conditions
- Better information flow between operations, field staff, and leadership
- Scalable digital foundation for future analytics
Summary
Organization: Onondaga Water Authority (OCWA)
Platform Implemented: FacilityConneX Smart Water
Duration: Ongoing
Key Benefits: Improved remote visibility, faster alarm response, secure data access, mobile-enabled monitoring, modernization readiness, scalable digital foundation.
Results at a Glance
- Improved remote visibility into operations
- Faster response to critical events
- Reduced dependence on direct SCADA access
- Mobile-enabled monitoring
- Better situational awareness
- Foundation for future optimization initiatives
Onondaga Water Authority (OCWA) – Smart Water Visibility & Remote Operations
Onondaga County Water Authority (OCWA) provides safe, reliable drinking water service across Central New York. Managing distributed infrastructure including pumps, storage, and network assets requires dependable operations, timely response, and strong system visibility. OCWA partnered with FacilityConneX to modernize access to operational information while maintaining the integrity of core control systems.
Challenge
Operating a regional water utility requires continuous oversight of geographically dispersed assets while maintaining uninterrupted service, regulatory compliance, and cost discipline. OCWA needed a more efficient way to access and share operational information across teams without expanding direct reliance on traditional SCADA interfaces. As infrastructure expectations increase and staffing resources remain constrained, improving visibility, response time, and decision-making became an important step in modernizing day-to-day operations.
- Distributed Infrastructure: Multiple remote assets required oversight across a broad service territory.
- Limited Visibility: Operational data often remained inside traditional SCADA environments.
- Response Speed: Teams needed quicker awareness of alarms and changing field conditions.
- Modernization Pressure: Improve service levels while managing budgets and staffing constraints.
Solution
FacilityConneX deployed its Smart Water platform to extend secure, real-time visibility into OCWA’s operational systems without disrupting existing control environments. Through dashboards, intelligent notifications, and mobile access, the solution enabled faster decisions and more efficient coordination across teams.
Key aspects of the solution included:
- Real-Time Dashboards for authorized users
- Intelligent Notifications for critical events
- Mobile Access for field and management teams
- SCADA Data Enablement without broadening direct control access
How FacilityConneX Helped
FacilityConneX provided a secure platform that transformed operational data into accessible dashboards, alerts, and actionable insights for authorized teams. This improved awareness, accelerated response times, and created a scalable foundation for future optimization initiatives.
- Improved operational awareness across distributed assets
- Faster response to alarms and abnormal conditions
- Better information flow between operations, field staff, and leadership
- Scalable digital foundation for future analytics
Summary
Organization: Onondaga Water Authority (OCWA)
Platform Implemented: FacilityConneX Smart Water
Duration: Ongoing
Key Benefits: Improved remote visibility, faster alarm response, secure data access, mobile-enabled monitoring, modernization readiness, scalable digital foundation.
Results at a Glance
- Improved remote visibility into operations
- Faster response to critical events
- Reduced dependence on direct SCADA access
- Mobile-enabled monitoring
- Better situational awareness
- Foundation for future optimization initiatives
FacilityConneX can help you identify, prioritize, and solve problems before they become risks. Want help choosing the right system, or need a second opinion on your current setup? We’re just a message away. Contact FacilityConneX at info@facilityconnex.com to learn how secure cloud-based solutions can provide complete data visibility without operational disruption.
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